Shipping & Returns
All orders placed Monday-Friday (excluding holidays) before 4PM PST will begin processing that day and ship within 48 hours pending item availability and credit card verification. Orders placed after 4PM PST will begin processing the next business day. Orders placed on Saturday after 4PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
Once we have delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. We are not responsible for fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
We want you to feel amazing in your purchase, so if for some reason you want to return an item, we've made it super easy, email SHOP@SHIFTBAINBRIDGE.COM within 14 days of receiving your order to request a return shipping label. A pre-paid shipping label will be emailed to you. Simply attach the UPS label on the outside of the package and drop your shipment off at your local UPS store or UPS facility. For UPS locations visit UPS.com.
Regular price, unworn/unaltered merchandise will gladly be accepted for a refund so long as it is shipped back to us within 14 days of the your purchase date using the included UPS pre-paid shipping label. Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to you (the customer).
IMPORTANT NOTICE: Sale merchandise (not marked as FINAL SALE) can be returned for store credit ONLY subject to the same terms and conditions as regular priced items. An easy pre-paid label will be included for sale merchandise but the cost of the return shipment will be deducted from the store credit.
All SALE items marked FINAL SALE are ineligible for return or refund.
ALL SALE items purchased at 50% off or more are not eligible for return or refund.
All underwear and hosiery are FINAL SALE and therefore ineligible for return or refund.
All fine jewelry is FINAL SALE and therefore ineligible for return or refund.
All accessories that are not sized including bags, handbags, one-size fits all belts, etc. that are not marked as FINAL SALE can be returned for store credit ONLY subject to the same terms and conditions as regular priced items; however, the cost of the return shipment will be deducted from the store credit.
We do not offer exchanges, however we are happy to assist with a return and re-order.
Once your return is received and inspected, we will send you an email confirmation with the status of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment for the value of the merchandise and any sales tax. Please note that we do not refund shipping charges.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
For questions about your order please email us at SHOP@SHIFTBAINBRIDGE.COM and please include your order number in the subject line. You can also reach us by phone by contacting a customer service representative at the Store by calling 206-573-7414 during our regular business hours.